At Sanvika & Sabi Tehrathum Dhaka Collection, we follow a strict and clear policy to ensure fairness and quality control.
Returns are only accepted in the following cases:
Wrong product delivered (does not match your order)
Item received is damaged or defective at the time of delivery
Return request must be raised within 3 days of delivery
Product must be unused, unworn, and in original packaging with tags
Proof (photo/video) of the issue is required for verification
Change of mind or personal preference
Incorrect size selection by customer
Minor color variation due to screen/display differences
Used, washed, or altered products
Contact customer support immediately after receiving the order
Provide order details and clear proof of the issue
After verification, return approval will be provided if eligible
